How do I return an item?
We do offer returns on scheels.com purchases. For more information please see a complete overview of our in-store and online return policy.
Online Customer Service Support
Our Online Customer Service is available to assist you Monday-Friday, 8am-4pm CST. Holiday hours are subject to change. If you are inquiring about an in-store product please feel free to contact any of our Scheels locations to speak to a specialist. A complete listing of all of our store locations and their contact information is located at the top of our webpage under 'Locations'.
Online Firearms and Ammo Sales
As a company, Scheels does not offer firearms or ammunition for sale on our website due to the background check process. Additionally, each of our Scheels locations carry different firearms and each of our locations offers a vast array of firearms and ammunition. Please contact the Scheels location of your choice to speak with one of our Gun Specialists. A complete listing of all of our store locations and their contact information is located at the top of our webpage under 'Locations'.
How can I pay online?
We accept Scheels Gift Cards, Visa, MasterCard, Discover and American Express.
How do I track my order?
Once orders have been shipped, a confirmation email will be sent with a tracking number to the email address associated with the order. All shipments can be tracked by Registered Users at scheels.com. To view your tracking information by your account please log in, select 'Order History' and proceed to choose the order you wish to track.
Contact Us Form
For returns or return information please see our in-store and online return policy.
Upon clicking "Submit" an email will be sent to us with your question and you will receive a copy of the email as a confirmation.