Do you have any questions regarding scheels.com?
We're happy to help. You can find answers to some commonly asked questions below.
Q: Can Scheels ship my order internationally or to Canada?
A: Unfortunately, we currently do not have the capability to ship products internationally or to Canada, nor do we have the capability to take International/Canadian credit cards for purchase on scheels.com.
Q: Why can't I find what I am looking for on the website?
A: Our website is continually growing and developing. Items like bikes, archery bows, paintball guns, ammunition, firearms and other items that require liability forms are also not available online. Because we keep product local to the store locations, this means we won't always have the same merchandise in each store. We apologize for any inconvenience and hope that you will continue to have patience with us as we grow.
Q: Why don't you have more items for the team I'm looking for?
A: Our selection of merchandise changes and expands daily. We constantly search for new items to add to our Fan Shop, so please check back regularly to see new items.
Q: Why can’t I use my gift card for Scheels Fan Shop purchases?
A: In order to offer the broadest selection possible for college and pro sports fans, scheels.com has partnered with Fanatics to house and fulfill Scheels online Fan Shop orders. Currently, Scheels gift card data is not built into the Fanatics system, making gift cards an unavailable purchase option at this point.
Q: Why is my Scheels Fan Shop cart separate from my regular scheels.com cart?
A: In order to offer the broadest selection possible for college and pro sports fans, scheels.com has partnered with Fanatics to house and fulfill Scheels Fan Shop orders. Because Scheels Fan Shop orders are fulfilled from a different location than standard scheels.com orders, these items cannot be combined into the same cart.
Q: Why can’t I find items from the Scheels Fan Shop in my local Scheels store?
A: In order to offer the broadest selection possible for college and pro sports fans, scheels.com has partnered with Fanatics to house and fulfill Scheels Fan Shop orders. As a result, Scheels store may not carry an identical product selection compared to the Scheels web site.
About my Account
Q: How do I change my Registered User personal information?
A: When making changes to your Registered User account, you will need to log on to your account at Scheels.com. Select the option 'Personal Information'. From this page you may proceed to change any necessary information.
Q: How do I deactivate my account?
A: To have your account deactivated, please contact us at firstname.lastname@example.org. Please provide your First/Last name as well as the email address associated with the account. From there we will be able to deactivate your Registered User account.
About my Order
Q: Can I cancel my Order?
A: Since we strive to ship your order as quickly as possible, we can only cancel an order if it has not been shipped. Simply email us your order number, we will check the current status and we will be able to further assist you. If we are unable to cancel your order because it has already been shipped, you can refuse the package upon delivery attempt. Should you receive the package and want to return it, simply attach the provided return label (located in the clear pouch on outside of your package) to the package to be returned and drop off at your nearest UPS store.
Q: What should I do if my order is missing parts upon delivery?
A: If your order is missing parts; please email email@example.com. Please include your order number and description of the product that is missing. We will be happy to assist you in getting this issue resolved quickly.
Q: How is tax calculated on my order?
A: Tax calculations are based on the shipping address and our tax nexus base for each state.
Payment and Billing
Q: How secure is my order and credit card information?
A: We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.
Q: May I order by phone?
A: If you prefer to order by phone please contact a specific Scheels store directly to place an order. However, different shipping and tax charges may apply.
Q: What forms of payment are accepted?
A: We accept Scheels Gift Cards, Visa, MasterCard, American Express and Discover Card.
Q: When will my credit card be charged?
A: Your credit card will not be charged until the product is shipped from our fulfillment center. Once an order is placed, there will be a 'hold' placed on your card to make sure there are sufficient funds to complete the purchase.
Q: How do I know if my order has shipped?
A: You will receive a confirmation email stating your order has been shipped. Included in this email will be your tracking.
Q: Can I send my order to a P.O. Box address?
A: Yes, you can ship to a P.O. Box address. Some information when shipping to a P.O. Box:
Q: How long will it take for my order to arrive?
A: Scheels strives to ship all in-stock merchandise within two business days of the order being received. The average standard shipping transit time is 2-5 business days, with standard shipping carrier rates applied. *Weather, holidays and unexpected circumstances may create delays in delivery times.
Q: What qualifies as a 'business day'?
A: Our business days are Monday-Friday, excluding U.S. holidays. Shipments are not delivered on Saturdays or Sundays.
Q: How can I track my order?
A: Once your order has been shipped you will be receiving an email that includes your tracking number and further instructions on how to track your package. If you are a Registered User, you can have access to all your shipping information when you log on to your account at Scheels.com. Simply log on and select 'Order History'; proceed to choose the order you with to track to check its current status.
Q: How can I contact a specific store?
A: Click on 'Locations' at the top of any scheels.com page. Proceed to click on the desired state. All of the store locations and contact information will appear.
Q: How can I contact the Corporate Office?
A: Scheels Corporate Office
4450 15th Ave S
Q: Can I bring my gun into any Scheels location?
A: Collectible guns can be brought to any of our locations per state and local laws. When bringing a firearm into the store, please have it cased.
Q: Do you sell on a consignment basis?
A: No. Scheels purchases guns outright.
Q: How does your gun ownership transfer process work?
A: Scheels will write a check for the purchase amount payable to the owner. We will record the owner's name in our firearm received and disposition records. We keep information regarding all firearms transactions confidential.
Q: Do you have specific collectible guns you are looking for?
A: Scheels is always looking for collectible guns that are in true collectible condition. Clean, original and unaltered. Scheels pays a premium for condition over rarity, but rarity is always of interest as well. Scheels pays cash for guns.