Our commitment to you: Everything you buy is guaranteed satisfactory or your money back. You don’t ever take a chance at Scheels… ever!
Scheels Return Policy
Our goal is to outfit you with the proper gear and attire to keep up with your active lifestyle. That's why scheels.com and our numerous store locations are prepared to provide you with the Scheels 100% Satisfaction Guarantee. If you are not completely satisfied with your order, we will exchange any item or refund your purchase.
In-store purchases can be returned or exchanged at any of our Scheels store locations. Items purchased with Scheels Gift Cards can be exchanged or returned for store credit. Without a receipt, an item with original tags intact can be returned to any Scheels location for an exchange or store credit. For store locations and contact information, please select the Locations link at the top of the page.
If you need to return/exchange an item ordered from scheels.com:
- Return your order to Scheels.com. Follow the directions on your enclosed packing slip, located either inside or on the outside of your shipment. Customers without a slip can contact firstname.lastname@example.org for more information or return order to the address below. If you choose to do this, use the shipper of your choice and insure the package for the full value for your protection, as Scheels is not responsible for items lost in transit.
Scheels All Sports
ATTN: Web Returns
1551 45th Street S
Fargo, ND 58103
Once we receive your return please allow 2-3 business days for it to be processed and up to 2 billing cycles to see the credit reflected on your account. Returns will be credited to the original form of payment. Orders paid for with Scheels Gift Cards will be issued new cards. Items returned with 120 days from the date of purchase will be refunded to the original method of payment. After 120 days from the date of purchase, a Scheels Gift Card may be issued.
Apparel or footwear must be in new, unused condition. The original shoebox should be free of damage or postal labels. (*we may decline a return or enforce a restocking fee if these conditions are not met)
- Return the item to the nearest physical Scheels location. To find an address and contact information for the location nearest you, please visit the Locations page on scheels.com. When returning item(s) to the store, visit the Customer Service desk for assistance. You will need the following items to process your return:
- The original packing slip or confirmation email. (This will act as your receipt.)
- The credit card used for the original purchase.