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How Can We Help
Unfortunately, we cannot process orders where the billing and shipping addresses are in different countries.
We begin processing your order immediately to ensure the fastest possible delivery. To request a cancellation, please use the self-service option in your MySCHEELS account.
If your order cannot be canceled, a Customer Experience Team Member can help with your return. Reach us here.
While we don't have any active promo codes at the moment, you can browse our latest deals and hot buys here!
We're happy to match prices from retailers in your country! For our SCHEELS.com/CA shoppers, we'll match any authorized Canadian retailer's prices to help you get the best deal.
Simply follow the steps below:
1. Sign in or create a MySCHEELS account.
2. Add eligible item(s) and intended quantity to your SCHEELS.com/ca cart.
3. Chat us to verify the price match. Please include a link to the item from our competitor.
Some things to note before you price match:
To qualify for a price match items must be:
The same product
- Check that the matching item is the same exact brand, model/style, size, and color
From an authorized retailer in Canada
- Not sure if the retailer is authorized? Our Customer Experience Experts are able to verify! *Price matching is at the discretion of SCHEELS.
In Stock
- The item must currently be available for purchase on SCHEELS.com/ca and the website you're matching.
If you are able to add the item to your cart online, the product is in-stock. Please note that adding an item to your cart does not hold or guarantee the item. Making the purchase immediately is the best way to ensure you get your item.
If the item is not in stock upon fulfillment, we will notify you via email and issue a refund.
Please note that due to cross-border shipping restrictions, not all items from our U.S. website are available for Canadian shipping. We encourage you to browse our Canadian website to see our current available selection.
Due to cross- border shipping restrictions, not all items from our U.S. website are available for Canadian shipping. We encourage you to browse our Canadian website to see our current available selection.
We appreciate your interest! Unfortunately, gift cards are not currently available on SCHEELS.com/ca.
We begin processing your order immediately to ensure the fastest possible delivery. If you need to make changes, please contact our Customer Experience Team to check if updating your order is still possible.
Due to international shipping processes, tracking information may not update while packages are crossing the border. Please be assured that your order is still in transit, even if the tracking appears unchanged.
We recommend waiting until the end of the projected delivery window before reaching out about delivery concerns. If you haven't received your order by that time, please contact our Customer Experience Team and we'll be happy to assist you.
The price you see at checkout on SCHEELS.com/ca includes all duties and fees. You won't be charged any additional costs when your order crosses the border.
We currently offer free shipping on orders over $250 CAD.
Orders under $250 CAD have a standard shipping rate of $15.99 CAD.
Please Note: Items with surcharges do not apply to this offer.
For complete shipping details and exclusions, view our Shipping Policy.
Can't find your package marked as "Delivered"?
Before reaching out, please:
- Confirm your delivery address is correct on your confirmation email
- Check all possible delivery areas around your address
- Ask neighbors and household members if they received it
While SCHEELS is not responsible for lost or stolen packages confirmed delivered by the carrier, we're here to help and can assist you by filing a carrier claim.
Please contact our Customer Experience Team for assistance.
To help us resolve this quickly, please:
1. Take clear photos of:
- The damaged item
- The product label (including tags, model number, and UPC code)
- The shipping box and packaging
2. Contact our Customer Experience Team for assistance. Our team will be happy to assist you!
We are happy to help with this! If you have received a defective item, please:
- Take clear photos of the defective item, including all tags and barcodes
- Contact our Customer Experience Team for next steps.
Please note:
• Baseball & Softball Bats: Please follow the manufacturer’s instructions for warranty replacements. Many manufacturers offer information on their websites or call them directly for assistance. Keep your order confirmation email or receipt for reference.
• Hockey Sticks: A hockey stick that was purchased on SCHEELS.com can be returned within 30 days from the original purchase date to your local SCHEELS store or using a prepaid return label. These returns need to be in new, unused condition, or if in damaged condition, the damage occurred during normal use. Please contact our customer service team for more details.
The SCHEELS Visa is currently only available for U.S. residents.
SCHEELS.com/ca currently accepts:
• Visa
• Mastercard
• Discover
• American Express
• Google Pay
• PayPal
• Sezzle
Sezzle splits your order into 4 interest-free payments over 6 weeks. Learn how it works here
We appreciate your interest! Unfortunately, gift cards are not currently available on SCHEELS.com/ca.
We are unable to change email addresses for MySCHEELS accounts. If you'd like to use a different email address, please create a new account with your updated email address.
With a MySCHEELS account, you can:
- View order history and tracking
- See online and in-store purchases
- Save favorite items for later
- Create a SCHEELS Registry
- And more!
Create a MySCHEELS account here.
If you are receiving promotional materials from SCHEELS via e-mail, you may unsubscribe from our e-mail list at any time.
To update your preferences:
- Log into your MySCHEELS account and:
- Select "Manage Account"
- Go to "Communication Preferences"
- Uncheck "Email Subscriptions"
This change will take effect immediately.
Yes! Create a gift registry for life's special occasions through your MySCHEELS account.
Simply log in and select "Registry" to get started or view SCHEELS Registry for more details.
Having trouble logging in?
Please try resetting your password here
If you're still unable to access your MySCHEELS account after resetting your password, contact our Customer Experience Team for assistance.
You can view our full return policy for here.
We offer easy, free mail-in returns within 90 days of your online purchase.
For Canadian returns, our Customer Experience Team will need to generate a return shipping label for you. Please contact us directly via chat or at 701-670-8388 and we'll be happy to assist you with starting your return and providing the necessary shipping label.
Once we receive your items, your return will be processed and a refund will be issued. See our Return Policy for more details and exclusions.
While we cannot process direct exchanges for Canadian orders, we're happy to help you with a return and new purchase.
Please contact our Customer Experience team, and we'll generate a return shipping label for you. Once your return is initiated, you're welcome to place a new order for your preferred item on our Canadian website.
We offer easy, free mail-in returns and exchanges within 90 days of your online purchase.
Returns after 90 days are handled on a case-by-case basis. Please reach out to a Customer Experience Team Member for assistance.
NEED ASSISTANCE? CONTACT US!
Our team of Customer Service Experts is ready to help:
CUSTOMER FEEDBACK
Your experience means everything to us! We'd love your feedback so we can make your next experience with SCHEELS even better.