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I got the warranty replacement with relatively minor hassle. The replacement bag also ended up with a broken strap and zipper after 1 year. I did the warranty again, and the bag is currently working. I purchased another one in the midst of all that for my daughter and today (2 years into this bag) a strap has broken again. I dont have the energy to deal w warranties and downtime anymore. 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This one barely fits the book and binder for ONE college class for the current recipient. I am very disappointed in North Face and its quality these days.\nI have several basecamp duffels from 1991 to 2024!\nI have several NorthFace backpacks from 1980 to 2024!\nI bought a women's surge in 2019 that is going strong, even as I load it up everyday!\nMy son has a men's, but the straps pulled out of his - military supplied - he had to buy a second! very poor design on that.\n\nI hope NorthFace can help me out with this surge.","textLength":624,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"longtime NorthFace buyer","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Omaha, NE","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-01-29T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"The North Face","siteUrl":"https://www.thenorthface.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/3480_LH48.png"},"catalogItems":[{"sku":"1486-NF0A52SJ","title":"Women's The North Face Surge Backpack","url":"https://www.scheels.com/p/1486-NF0A52SJ","category":"accessories-backpacks","reviewCount":284,"ratingCount":284,"averageRating":4.5,"ratingBreakdown":{"1":14,"2":14,"3":13,"4":31,"5":212},"active":true,"attributes":[]}]},{"id":5924580,"locale":"en_US","rating":5,"title":"Exactly what I wanted","text":"**Review of North Face Surge Women's Backpack**\n\nI recently purchased the North Face Surge Women's Backpack, and I couldn't be more pleased with my choice. The quality of this backpack is outstanding; it feels durable and well-constructed, ensuring it will stand up to daily wear and tear.\n\nThe backpack is exactly as advertised, with a sleek design that is both stylish and functional. I appreciate how lightweight it is, making it easy to carry for extended periods without any discomfort. \n\nOne of the standout features is its spaciousness. It fits my laptop, water bottles, and folders effortlessly, allowing me to stay organized and prepared for any situation. The various compartments and pockets are thoughtfully designed, providing ample storage while keeping everything easily accessible.\n\nOverall, the North Face Surge Women's Backpack combines quality, functionality, and comfort in a way that truly meets my needs. I highly recommend it to anyone looking for a reliable and stylish backpack for everyday use.","textLength":1020,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Brian","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Undisclosed","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-01-10T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"The North Face","siteUrl":"https://www.thenorthface.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/3480_LH48.png"},"catalogItems":[{"sku":"1486-NF0A52SJ","title":"Women's The North Face Surge Backpack","url":"https://www.scheels.com/p/1486-NF0A52SJ","category":"accessories-backpacks","reviewCount":284,"ratingCount":284,"averageRating":4.5,"ratingBreakdown":{"1":14,"2":14,"3":13,"4":31,"5":212},"active":true,"attributes":[]}]}],"offset":0,"limit":10,"total":284}"Full Description:\nThe Women's North Face Surge Backpack features a women-specific suspension with articulated shoulder straps for a cushioned, balanced fit. Whether you’re going to class, work, or hiking, the variety of zippered and stash pockets have plenty of room to keep your essentials organized while on the go. With its lightweight design and water-resistant material, you can haul your gear safely and comfortably with the Women's North Face Surge Backpack.\n\nFeatures:\n\u003cul>\n\u003cli>American Chiropractic Association Certified\u003c/li>\n\u003cli>Front pocket internal organization\u003c/li>\n\u003cli>External fleece-lined pocket\u003c/li>\n\u003cli>Two external J-zip pockets\u003c/li>\n\u003cli>Water-repellant feature\u003c/li>\n\u003cli>Removable waist belt\u003c/li>\n\u003cli>Bottom compression\u003c/li>\n\u003cli>16” laptop sleeve\u003c/li>\n\u003cli>360-Reflectivity\u003c/li>\n\u003cli>Stand-up design\u003c/li>\n\u003c/ul>\n\nSpecifications:\n\u003cul>\n\u003cli>Volume: 31 L\u003c/li>\n\u003cli>Dimensions: 12" x 6.5" 19.5"\u003c/li>\n\u003cli>Laptop sleeve: 14.5" x 11.5"\u003c/li>\n\u003cli>Weight: 2 lbs. 10 oz.\u003c/li>\n\u003c/ul>\n"