{"reviews":[{"id":7685802,"locale":"en_US","rating":1,"title":"Save yourself the frustration and avoid this brand","text":"I bought their air fryer less than a year ago, and the problems started early. I liked the idea of the stacked dual-drawer layout to save counter space, but the actual design just didn’t hold up. Because of where the fans are placed, the cooking was uneven. I had to open the drawer halfway through and move the food around just to get it to cook properly. I dealt with it because I really wanted the vertical design to work, but it was frustrating right from the start.\n\nOn top of that, every time you turned it on, it blasted a loud beeping noise with no option to silence it. Annoying and totally unnecessary.\n\nThen one of the drawers stopped emitting hot air altogether. The fan just quit, so only one compartment actually cooked anything. That’s when I reached out for warranty service, and things went downhill fast.\n\nTheir warranty process is a complete nightmare. They make you jump through endless hoops, demand multiple photos, and every time I sent exactly what they asked for, they claimed something was wrong with the pictures. It honestly felt like they were trying to avoid honoring the warranty. And even if they eventually approve your claim, they still expect you to pay a $25 shipping fee to get a replacement for their defective product.\n\nThe quality is poor, the design is flawed, and the customer service is the worst part of all of it.\n\nIf you want an air fryer, go with Cosori. I’ve never had a single issue with them, and their customer service is fantastic.\n\nPlease don’t waste your money on this brand. You’ll end up disappointed, frustrated, and stuck dealing with a company that doesn’t stand behind its own products. Stay clear.","textLength":1658,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Talia_777","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":null,"state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-12-08T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"Ninja","siteUrl":"https://www.ninjakitchen.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2384_LH48.png"},"catalogItems":[{"sku":"20256-SL401","title":"Ninja DoubleStack XL 10QT 2-Basket Air Fryer","url":"https://www.scheels.com/p/20256-SL401","category":"camp-kitchen-pots-pans","reviewCount":133,"ratingCount":133,"averageRating":4.4,"ratingBreakdown":{"1":10,"2":2,"3":5,"4":18,"5":98},"active":true,"attributes":[]}]},{"id":7685840,"locale":"en_US","rating":1,"title":"Beyond disappointed","text":"I bought this to replace my single drawer Ninja air fryer so that I could have two drawers that cook independently but boy do regret that! This does not work very well at all. We tried to cook premade hashbrowns but they took a very long time to crisp up. Same thing with tater tots and everything else we have cooked. I am beyond disappointed and can't return it because we threw away the box like a bunch of dunderheads.","textLength":422,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Jenny8675309","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Modesto, CA","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-11-17T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"Ninja","siteUrl":"https://www.ninjakitchen.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2384_LH48.png"},"catalogItems":[{"sku":"20256-SL401","title":"Ninja DoubleStack XL 10QT 2-Basket Air Fryer","url":"https://www.scheels.com/p/20256-SL401","category":"camp-kitchen-pots-pans","reviewCount":133,"ratingCount":133,"averageRating":4.4,"ratingBreakdown":{"1":10,"2":2,"3":5,"4":18,"5":98},"active":true,"attributes":[]}]},{"id":7685854,"locale":"en_US","rating":1,"title":"Terrible airfyer","text":"I bought this from one of the networks hsn or qvc and complained because it is one of the worst airfyers I’ve had. I called to complain and even though I was still paying on it with easy pay I was told it was too late to return.\nThe racks get yucky and the bottom plate gets a yucky film on it. I’ve scrubbed it and it’s still gooey. It does go beyond 400 degrees for airfrying and doesn’t cook well.\nI usually highly recommend ninja products but this one is a dud in my book. I’m very disappointed.","textLength":499,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Annelee","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Sarasota, Fl","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-11-12T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"Ninja","siteUrl":"https://www.ninjakitchen.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2384_LH48.png"},"catalogItems":[{"sku":"20256-SL401","title":"Ninja DoubleStack XL 10QT 2-Basket Air Fryer","url":"https://www.scheels.com/p/20256-SL401","category":"camp-kitchen-pots-pans","reviewCount":133,"ratingCount":133,"averageRating":4.4,"ratingBreakdown":{"1":10,"2":2,"3":5,"4":18,"5":98},"active":true,"attributes":[]}]},{"id":7685869,"locale":"en_US","rating":5,"title":"Super","text":"I am veryyy happy with my purchase! Loving this in my new kitchen...","textLength":68,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"PatsyCur","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"curacao","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-10-24T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"Ninja","siteUrl":"https://www.ninjakitchen.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2384_LH48.png"},"catalogItems":[{"sku":"20256-SL401","title":"Ninja DoubleStack XL 10QT 2-Basket Air Fryer","url":"https://www.scheels.com/p/20256-SL401","category":"camp-kitchen-pots-pans","reviewCount":133,"ratingCount":133,"averageRating":4.4,"ratingBreakdown":{"1":10,"2":2,"3":5,"4":18,"5":98},"active":true,"attributes":[]}]},{"id":7685885,"locale":"en_US","rating":5,"title":"The Best Air Fryer!!!!","text":"Great for small kitchens with limited counter space. It has lots of valuable features and meets my expectations. I have never regretted any of the Ninja products I have purchased.","textLength":179,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Ninja Girl","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Panama City Beach, FL","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-07-24T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"Ninja","siteUrl":"https://www.ninjakitchen.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2384_LH48.png"},"catalogItems":[{"sku":"20256-SL401","title":"Ninja DoubleStack XL 10QT 2-Basket Air Fryer","url":"https://www.scheels.com/p/20256-SL401","category":"camp-kitchen-pots-pans","reviewCount":133,"ratingCount":133,"averageRating":4.4,"ratingBreakdown":{"1":10,"2":2,"3":5,"4":18,"5":98},"active":true,"attributes":[]}]},{"id":7685807,"locale":"en_US","rating":3,"title":"Nice but…","text":"Although I love all my Ninja products I unfortunately had to send this back. Yes it has dual baskets but I find them to be too small for my needs.","textLength":146,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Berny","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Poconos PA","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-07-04T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"Ninja","siteUrl":"https://www.ninjakitchen.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2384_LH48.png"},"catalogItems":[{"sku":"20256-SL401","title":"Ninja DoubleStack XL 10QT 2-Basket Air Fryer","url":"https://www.scheels.com/p/20256-SL401","category":"camp-kitchen-pots-pans","reviewCount":133,"ratingCount":133,"averageRating":4.4,"ratingBreakdown":{"1":10,"2":2,"3":5,"4":18,"5":98},"active":true,"attributes":[]}]},{"id":7685871,"locale":"en_US","rating":5,"title":"Perfect for Me","text":"I’m very happy with this product because it’s just right for","textLength":60,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Happy go lucky","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":null,"state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-05-09T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"Ninja","siteUrl":"https://www.ninjakitchen.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2384_LH48.png"},"catalogItems":[{"sku":"20256-SL401","title":"Ninja DoubleStack XL 10QT 2-Basket Air Fryer","url":"https://www.scheels.com/p/20256-SL401","category":"camp-kitchen-pots-pans","reviewCount":133,"ratingCount":133,"averageRating":4.4,"ratingBreakdown":{"1":10,"2":2,"3":5,"4":18,"5":98},"active":true,"attributes":[]}]},{"id":7685879,"locale":"en_US","rating":1,"title":"Definitely NOT TWO Airfryers","text":"It's advertised as TWO airfryers. It is definitely NOT. It is one airfryer with two baskets. If you use 1 basket and cook Y amount of chicken it takes X time. Then when you cook using TWO baskets with total Y chicken in each basket, it take 2X time. That's as good as ONE airfryer if you ask me. Poorly worded marketing made me believe it would run two baskets in X time.","textLength":371,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"FooMan","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"NY","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-04-25T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"Ninja","siteUrl":"https://www.ninjakitchen.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2384_LH48.png"},"catalogItems":[{"sku":"20256-SL401","title":"Ninja DoubleStack XL 10QT 2-Basket Air Fryer","url":"https://www.scheels.com/p/20256-SL401","category":"camp-kitchen-pots-pans","reviewCount":133,"ratingCount":133,"averageRating":4.4,"ratingBreakdown":{"1":10,"2":2,"3":5,"4":18,"5":98},"active":true,"attributes":[]}]},{"id":7685793,"locale":"en_US","rating":1,"title":"Save your money!","text":"I was so excited to buy this… i am terribly disappointed. It takes forever to cook anything, the holes for venting in the back of the basket make it a mess! Crumbs, oil, and juice fly out the back… truly that’s enough to hate it but there’s more… if you leave a basket open or have to open it to take food out it completely kills the heat in the other basket… the space you save on your counter is taken by how far you have to place things to avoid the heat coming out the side instead of the back. Wish I could return or exchange! Only was offered a small discount on a different one.","textLength":585,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Worst ninja product","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Indiana","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-04-17T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"Ninja","siteUrl":"https://www.ninjakitchen.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2384_LH48.png"},"catalogItems":[{"sku":"20256-SL401","title":"Ninja DoubleStack XL 10QT 2-Basket Air Fryer","url":"https://www.scheels.com/p/20256-SL401","category":"camp-kitchen-pots-pans","reviewCount":133,"ratingCount":133,"averageRating":4.4,"ratingBreakdown":{"1":10,"2":2,"3":5,"4":18,"5":98},"active":true,"attributes":[]}]},{"id":7685867,"locale":"en_US","rating":1,"title":"Missing Replacement Part Ruins a Great Product","text":"I really wanted to love the Ninja Double Stack Air Fryer SL451. It’s compact, powerful, and comes with a smart thermometer feature that was the main reason I bought it. Unfortunately, I lost the thermometer—and that’s when the problems started.\n\nNinja does not sell a replacement thermometer for this model. That means if you lose it (or it stops working), the feature becomes useless, and you’re stuck with a pricey air fryer that no longer does what it promised.\n\nOther Ninja products offer replacement thermometers, so it’s baffling that this one doesn’t. I reached out to support but there’s currently no solution. This is really disappointing and something buyers should know in advance.\n\nThe product works fine otherwise, but without the thermometer, it loses one of its core selling points. At this price, that shouldn’t happen.","textLength":835,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"coop74","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"New York, NY","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-04-07T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"Ninja","siteUrl":"https://www.ninjakitchen.com/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2384_LH48.png"},"catalogItems":[{"sku":"20256-SL401","title":"Ninja DoubleStack XL 10QT 2-Basket Air Fryer","url":"https://www.scheels.com/p/20256-SL401","category":"camp-kitchen-pots-pans","reviewCount":133,"ratingCount":133,"averageRating":4.4,"ratingBreakdown":{"1":10,"2":2,"3":5,"4":18,"5":98},"active":true,"attributes":[]}]}],"offset":0,"limit":10,"total":133}