PetSafe Electronic SmartDoor

{"reviews":[{"id":7535219,"locale":"en_US","rating":5,"title":"5 years and still going strong","text":"Really surprised by the mixed reviews. I originally bought mine in 2021, and it has held up longer than the actual old exterior door it was installed into. The company was nice enough to send me a new cutting template so that I could transfer the pet door to my new exterior door. I originally bought it for my very large and strong Bouviers that would run into the door constantly. The hinges and hardware are all quite strong so I could only assume the reviews are for an older model of this product. \n\nI originally chose this product because I do not want the cats outside. It has done a great job at only allowing the dogs to enter or exit the house. There is very minimal draft in between the door and the flap. I do not notice any change in temp near the door so I am comfortable using it in my state of NC where we have very humid and hot summers. I also prefer the clean look and translucent flap which does allow some light in while still providing some privacy.","textLength":971,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Lpsandhills","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Raleigh, NC","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-11-19T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[{"name":"pet collar","score":0.41},{"name":"dog compatibility","score":0.42},{"name":"dog training","score":0.41}],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PPA11-10709","title":"PetSafe Electronic SmartDoor","url":"https://www.scheels.com/p/729849-PPA11-10709","category":"dog-doors","reviewCount":229,"ratingCount":229,"averageRating":3.1,"ratingBreakdown":{"1":65,"2":32,"3":29,"4":25,"5":78},"active":true,"attributes":[]}]},{"id":7490599,"locale":"en_US","rating":1,"title":"Biggest mistake","text":"Originally I had the all weather petsafe door. When our cat learned how to use the doggie door, I replaced it with this electronic one. Big mistake. Within a week the cat learned to just follow the dog out. Once he was a little slow and the door ended up locking shut on his tail. That was a nightmare trying to get it to unlock with it shut on his tail. After only about 4 mo of use, the flap came off. Was a pain to put it back on. Now after only 10 mo the cheap hinge has broken completely. Now I'm finding out there is no replacement and I would have to buy a whole new door. Wish I could find a replacement door that would fit the bigger hole we had to make to fit this one. Only other option would be to buy a new door. Both options are expensive. Very mad that my only reason to buy this door was to keep our cat from going out and that plan backfired. This door is also very noisy. I also had to spray paint the clear flap black to block out all the light it lets in. It is also very drafty.","textLength":1007,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Melcmel","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"TX","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-11-03T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[{"name":"pet collar","score":0.52},{"name":"replacement parts","score":0.46},{"name":"dog compatibility","score":0.42},{"name":"dog training","score":0.43},{"name":"noise level","score":0.6}],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PPA11-10709","title":"PetSafe Electronic SmartDoor","url":"https://www.scheels.com/p/729849-PPA11-10709","category":"dog-doors","reviewCount":229,"ratingCount":229,"averageRating":3.1,"ratingBreakdown":{"1":65,"2":32,"3":29,"4":25,"5":78},"active":true,"attributes":[]}]},{"id":7380413,"locale":"en_US","rating":3,"title":"Hinge breaks","text":"As said before \"be prepared to buy again\". Seems like every two years the hinge breaks and you can just buy the hinge.","textLength":118,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Iamjulz","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"VA","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-10-22T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PPA11-10709","title":"PetSafe Electronic SmartDoor","url":"https://www.scheels.com/p/729849-PPA11-10709","category":"dog-doors","reviewCount":229,"ratingCount":229,"averageRating":3.1,"ratingBreakdown":{"1":65,"2":32,"3":29,"4":25,"5":78},"active":true,"attributes":[]}]},{"id":7377752,"locale":"en_US","rating":1,"title":"Door broke after 3 years","text":"If you pay $200 for a dog door it should last longer than 3 years and this was a replacement door since the first one broke within one month.","textLength":141,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Holly47","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Salem or","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-10-20T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PPA11-10709","title":"PetSafe Electronic SmartDoor","url":"https://www.scheels.com/p/729849-PPA11-10709","category":"dog-doors","reviewCount":229,"ratingCount":229,"averageRating":3.1,"ratingBreakdown":{"1":65,"2":32,"3":29,"4":25,"5":78},"active":true,"attributes":[]}]},{"id":7077260,"locale":"en_US","rating":1,"title":"Mine rusted out and broke within a few months.","text":"We had trouble with the battery key and got new ones, but it never seemed to work as easily as it should have. When we went to replace the batteries in the door, they had seeped come take your meds and rusted out the springs.","textLength":225,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Brenda55","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Spring Branch, TX","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-08-07T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PPA11-10709","title":"PetSafe Electronic SmartDoor","url":"https://www.scheels.com/p/729849-PPA11-10709","category":"dog-doors","reviewCount":229,"ratingCount":229,"averageRating":3.1,"ratingBreakdown":{"1":65,"2":32,"3":29,"4":25,"5":78},"active":true,"attributes":[]}]},{"id":7021270,"locale":"en_US","rating":1,"title":"Very poor quality product","text":"I just purchased the third electronic door because I had the first one custom installed when the room was built into the house so now I’m stuck with this door. The hinges are the weak spot in this door. We have one dog a Labradoodle, and yes, she can be enthusiastic when she goes out. But this is the third door in 5 years and now the price has gone from $150 to $200. I cannot buy just a new hinge or even a new door with the hinges are attached. I have to buy the entire new door package and just use the hinge. What a waste of money. We haven’t used the collar fob for 4 years because it doesn’t work and the back of it falls off so you have to look for it in the yard. Read the other reviews and move on. I spoke with a very nice customer service person. She did offer a small percentage discount since this is our third door.","textLength":831,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Skip42","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Florida","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-07-31T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[{"name":"pet collar","score":0.6},{"name":"dog compatibility","score":0.44},{"name":"dog training","score":0.43}],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PPA11-10709","title":"PetSafe Electronic SmartDoor","url":"https://www.scheels.com/p/729849-PPA11-10709","category":"dog-doors","reviewCount":229,"ratingCount":229,"averageRating":3.1,"ratingBreakdown":{"1":65,"2":32,"3":29,"4":25,"5":78},"active":true,"attributes":[]}]},{"id":6998897,"locale":"en_US","rating":2,"title":"Plastic hinges suck","text":"Nice door except for the cheap hinge. They break way too easy and then the door flap starts smacking the frame.","textLength":111,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Rick63","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Picayune, Ms","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-07-27T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PPA11-10709","title":"PetSafe Electronic SmartDoor","url":"https://www.scheels.com/p/729849-PPA11-10709","category":"dog-doors","reviewCount":229,"ratingCount":229,"averageRating":3.1,"ratingBreakdown":{"1":65,"2":32,"3":29,"4":25,"5":78},"active":true,"attributes":[]}]},{"id":6752791,"locale":"en_US","rating":2,"title":"Not that great","text":"This is great if you either want to permanently lock it or use the pet keys. Trying to unlock it after you lock it is almost impossible, as soon as I can afford a new one it will happen.","textLength":186,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Dog momma 80","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Holden, LA","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-06-16T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[{"name":"security lock","score":0.57},{"name":"automatic unlock","score":0.63}],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PPA11-10709","title":"PetSafe Electronic SmartDoor","url":"https://www.scheels.com/p/729849-PPA11-10709","category":"dog-doors","reviewCount":229,"ratingCount":229,"averageRating":3.1,"ratingBreakdown":{"1":65,"2":32,"3":29,"4":25,"5":78},"active":true,"attributes":[]}]},{"id":6751898,"locale":"en_US","rating":1,"title":"Waste of money","text":"I've had two of these doors. Both large. The door broke off the first one and the motor went bad on the second FOUR DAYS after install. Complete garbage.","textLength":153,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Mia120624","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":null,"state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-06-15T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PPA11-10709","title":"PetSafe Electronic SmartDoor","url":"https://www.scheels.com/p/729849-PPA11-10709","category":"dog-doors","reviewCount":229,"ratingCount":229,"averageRating":3.1,"ratingBreakdown":{"1":65,"2":32,"3":29,"4":25,"5":78},"active":true,"attributes":[]}]},{"id":6751897,"locale":"en_US","rating":3,"title":"So unimpressed!","text":"Was gifted this door small size for my cat about 3 months ago. Worked fine when I tested it before installing. After installing doesn't work at all. Have had to manually rotate hinge into unlocked position. If I wanted just a flap without the ability to lock it that is what I would have asked for. As far as I'm concerned it is a waste of money and time.","textLength":355,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Krazi-Kat-Ladi","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Kelowna, BC","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-06-11T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[{"name":"security lock","score":0.6}],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PPA11-10709","title":"PetSafe Electronic SmartDoor","url":"https://www.scheels.com/p/729849-PPA11-10709","category":"dog-doors","reviewCount":229,"ratingCount":229,"averageRating":3.1,"ratingBreakdown":{"1":65,"2":32,"3":29,"4":25,"5":78},"active":true,"attributes":[]}]}],"offset":0,"limit":10,"total":229}