Customer Service

MYSCHEELS

SCHEELS VISA

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CANCEL MY ORDER

WHERE IS MY ORDER

How Can We Help?

We begin processing your order immediately to ensure the fastest possible delivery. To request a cancellation, please use the self-service option in your MySCHEELS account.

If your order cannot be canceled, start a free return here.

Yes! Visit any store within 90 days with your order confirmation, and we'll refund your original payment method.

Please note that items must meet our standard return policy requirements.

We begin processing your order immediately to ensure the fastest possible delivery. If you need to make changes, please contact our Customer Experience Team to check if updating your order is still possible.

You can track your order online or view updates in your MySCHEELS account.

Once your order has shipped, you will receive an email with tracking information. Please allow 24 hours for tracking numbers to update.

Please note: some LTL and firearm shipments may not receive tracking numbers.

Offering our customers the best prices is our top priority—if you find a better price, we’re happy to match it for you!

Simply follow the steps below:

1. Sign in or create a MySCHEELS account.

2. Add eligible item(s) and intended quantity to your SCHEELS.com cart.

3. Add your shipping/billing addresses to get to the “review payment” screen.

4. Chat us to verify the price match. Please include a link to the item from our competitor.

Some things to note before you price match:

To qualify for a price match items must be:

The same product

Check that the matching item is the same exact brand, model/style, size, and color

From an authorized retailer

Not sure if the retailer is authorized? Our Customer Experience Experts are able to verify! *Price matching is at the discretion of SCHEELS.

In Stock

The item must currently be available for purchase on SCHEELS.com and the website you're matching.

If you are able to add the item to your cart online, the product is in-stock. Please note that adding an item to your cart does not hold or guarantee the item. Making the purchase immediately is the best way to ensure you get your item.

If the item is not in stock upon fulfillment, we will notify you via email and issue a refund.

For more information on product availability, please see our terms and conditions.

Some items and locations have shipping surcharges, which are shown on the product page and during checkout.

View our shipping policy to learn more about surcharges and shipping fees.

Most orders will be ready within one hour. You will receive an email confirmation when your items are ready to pick up.

Please bring your order confirmation and valid ID for pickup.

Once you’ve arrived at the store, go to the designated store pickup counter with a valid ID and order confirmation number.

Pickup orders are held for 7 days before being refunded and returned to the sales floor.

Check item availability at your local SCHEELS by visiting the product page and selecting "Store Pickup."

You can also check availability by selecting "Store Pickup" during checkout.

Please note the error code you received, and contact our Customer Experience Team for assistance. We're here to help!

While carrier selection isn't available at checkout, we may be able to help with special shipping requests before you place your order. Please reach out to our Customer Experience Team for assistance.

Order confirmation emails typically arrive within 3 hours of purchase. If you haven't received your confirmation email after 1 hour, please check your spam or junk folder.

To resend a confirmation email:

Log into your MySCHEELS account
Go to "Order Details"
Click "Send Invoice"

Gift receipts are available in your MySCHEELS account. To request a gift receipt, log in and follow these steps:

1. Go to Account
2. Select Orders
3. Click Order Details
4. Choose Send Gift Receipt

Invoices for online orders are available in your MySCHEELS account. To request an invoice, log in on a browser and follow these steps:

1. Go to Account
2. Select Orders
3. Click Order Details
4. Choose Send Invoice

Yes and thank you for your service!

Receive your 5% military discount in just a few simple steps:

1. Login or create a MySCHEELS account.

2. Under the "Personal Info" tab, verify your military status through ID.me.

3. Your discount will automatically apply to all eligible items at checkout!

Please note: Discounts cannot be combined with other offers or price matches. Gift cards are not eligible. For more details, please visit: https://www.scheels.com/military-discount

Orders for store pickup are held for 7 days after they are marked ready for pickup. If you need longer, please contact the store directly and they will be happy to assist you.

Find your local SCHEELS contact information here: https://www.scheels.com/stores/

While we do not have any current promo codes, we do have our SCHEELS Visa Cardmember Appreciation Event starts April 23rd - May 3rd!

During this event, SCHEELS Visa cardmembers receive:

• Instant savings on SCHEELS purchases:

$10 off purchases of $100-$249
$25 off purchases of $250-$499
$50 off purchases of $500 or more

• An extra 2 points per dollar spent at SCHEELS
All cardmembers earn 5 points per $1
Premier Edition cardmembers earn 7 points per $1

New cardmembers who are instantly approved will be emailed a $75 e-gift card to be used during checkout with their new SCHEELS Visa.

To apply, please visit: SCHEELS Visa

To initiate a return, generate your prepaid return label here. Then package the item, send it back, and we’ll do the rest!

Some things to note:

Items must be returned in their original packaging and original condition to be eligible for a full refund.
A proper shipping container is required.

Returns are accepted up to 90 days after purchase.

View our full return policy for more details.

We want you to love your products and make returns easy, but some exceptions apply.


Exceptions

The following items cannot be returned or exchanged:

Gift Cards
Ammunition, reloading powders, and primers
Firearms and bows
Autographed memorabilia purchased on SCHEELS.com
Trading cards, sports cards, and mystery/surprise toys
Foresight golf simulators and packages
All What Goes Around Comes Around bags, wallets, and other products
Opened LEGO sets

The following items require reaching out to our Customer Experience Team for returns:

Canada Goose products
Unopened LEGO products

Please note: SCHEELS reserves the right to refuse returns for:

Individuals and accounts with history of fraudulent return practices
Items purchased with likely intent to resell

Items purchased via bots and other automated order methods

View our full return policy here.

We offer simple, free mail-in returns within 90 days of your online purchase.

Get your free return label here.

Yes! Visit any store within 90 days with your order confirmation, and we'll refund your original payment method.

Please note that items must meet our standard return policy requirements.

Refunds will be issued to the original form of payment or SCHEELS gift card. Once your return is processed, the refund may take 3-5 business days to appear in your account, depending on your bank or payment provider.

To receive a full refund, items must be complete and in their original condition. Partial refunds may apply for returns missing components.

You can find our full refund policy here: returns

If you have recently canceled your credit card or closed the account, we will issue a SCHEELS e-gift card for the refund amount.

For items purchased in-store, please contact the store of purchase directly to discuss your return options. Our store associates will guide you through the process and provide specific mailing instructions if needed.

You can find our store locations and contact information here.

While we don't process direct exchanges, you can:

Return your original item for a refund
Place a new order for the item you want

Note: Returns must be made within 90 days of purchase and meet our return policy requirements.

Processing and shipping times vary by shipping method:

• Store Pickup: Ready within 1 hour

• Standard Shipping: 2-5 business days (Free for orders $75+, $9.99 for orders under $75)

• Expedited: 2-3 business days ($19.99)

• Express: 1-2 business days ($29.99)

• Alaska & Hawaii: 7-10 business days ($19.99)

Please note: All shipping methods require 24-48 hours processing time.

Large items or Items shipping directly from a vendor require extended shipping time. For details, please visit our full shipping policy.

SCHEELS is offering free shipping on orders over $25 on Sunday, April 12th!

Outside of this promotion, free shipping applies to orders over $75.

Please Note: Items with surcharges do not apply to free shipping offers.

For complete shipping details and exclusions, view our Shipping Policy.

Some items and locations have shipping surcharges, which are shown on the product page and during checkout.

View our shipping policy to learn more about surcharges and shipping fees.

SCHEELS currently ships within the United States.

To ship orders to separate addresses, an order will be needed for each address.

Yes! We've partnered with Route, our third-party shipping insurance partner, to offer shipping protection for your order.

If your package was lost, stolen, or damaged in transit, you can file a claim directly through Route.

After you place your order, Route will send a separate email with your protection details and instructions for filing a claim, if needed.

Learn more about Route and file claims here.

Please note, this service is currently only available for U.S. orders.

You can view our full shipping policy here.

Yes, SCHEELS can ship firearms to your local Federal Firearms License (FFL) dealer.

To arrange firearm shipping:

Check store availability on the product page by selecting "Store Pickup" > "Check Other Stores"
Contact the SCHEELS store with your desired firearm in stock
A SCHEELS expert will guide you through the FFL transfer process

Find your nearest store: SCHEELS Store Locator

SCHEELS ships orders primarily via UPS, FedEx, or USPS to any address, provided the order is complete and complies with all applicable laws.

For complete shipping details and exclusions, view our Shipping Policy.

Yes, SCHEELS offers expedited and express shipping options on select items. Orders are delivered through FedEx or UPS. Eligible items will display these shipping options during checkout.

Please see our shipping policy for full details.

Yes. Hazardous materials, flammable items, oversized products, and items shipping directly from vendors require standard ground shipping.

Yes. These orders will ship via USPS or UPS SurePost. However, Expedited and Express shipping are not available for these addresses.

Ammunition, firearms, and other restricted products must comply with federal, state, and local laws. Customers are responsible for compliance with all applicable laws in their area. All ammunition purchases require age and address verification.

Oversized items are delivered by LTL freight carriers. Some large or oversized products will incur an additional shipping surcharge. This surcharge is calculated based on the item's size and weight.

Select firearms can be shipped to your local SCHEELS store for a $9.99 flat rate shipping fee. You can check if a firearm is eligible for shipping by viewing the product page.

Ammunition shipping has a flat rate fee of $9.99 per 10-box increment, replacing our standard shipping charges. For example:

1-10 boxes = $9.99
11-20 boxes = $19.98

21-30 boxes = $29.97, and so on

No, ammunition requires a physical delivery address.

Route is a shipping protection service that safeguards your online orders against theft, loss, and damage. If an issue occurs with your protected order, Route's support team will quickly process a replacement or refund. Simply add Route Protection during checkout.

Learn more about Route's protection services here.

You can file a claim through Route's claims portal here.

When you can file your claim depends on the issue:

For Stolen Packages (Marked as Delivered):

• File between 3-30 calendar days from the delivery date

For Lost Packages (Stuck in Transit):

• Domestic Orders: File between 7-30 calendar days from last shipping update

• International Orders: File between 20-30 calendar days from last update

• Maximum time to file: 365 days from order date

For Damaged Items:

• File within 30 calendar days of delivery

• Photos of damaged packaging and items required

Route protection is an optional fee calculated as a small percentage of your order total. The exact cost will be displayed during checkout before you complete your purchase.

After filing a claim, Route quickly reviews it to ensure everything matches their coverage (this takes just moments!), then instantly processes your chosen resolution (replacement, refund, or store credit) through their Automatic Instant Resolution technology. If more information is needed, Route's team will review your claim and reach out, typically resolving issues within hours.

Learn more about tracking your claim status here.

You'll receive an estimated delivery date range during checkout and in your confirmation email.

For the most up-to-date delivery estimate, you can track your order.

Please note that vendor-shipped orders and larger items may have extended delivery times. For complete shipping details, view our
Shipping Policy

Can't find your package marked as "Delivered"?

If you chose Route shipping insurance during check out, please file a claim with Route directly and they will be happy to assist you.

For all other orders:

Confirm your delivery address is correct on your confirmation email

Check all possible delivery areas around your address

Ask neighbors and household members if they received it

While SCHEELS is not responsible for lost or stolen packages confirmed delivered by the carrier, we're here to help and can assist you by filing a carrier claim.

Please contact our Customer Experience Team for assistance.

If you receive a damaged item and chose Route shipping insurance during check out, please file a claim with Route directly and they will be happy to assist you.

For all other orders, please take clear photos of:

The damaged item
The product label showing tags, model number, and UPC code
The shipping box and packaging

Then contact our Customer Experience Team for immediate assistance.

Defective Items:

For Online Purchases:

If you purchased from SCHEELS.com:

Take clear photos of the defective item, including all tags and barcodes
Contact our Customer Experience team here for next steps.

For In-Store Purchases:

Return to the store of purchase for assistance
Bring the defective item and your receipt
Visit our store locator to find contact information for your local SCHEELS

• Scheels Outfitters Fishing Rods: Scheels Outfitters-branded fishing rods are warranted for 3 years against workmanship, materials, and breakage under normal fishing situations. For more details, visit the Scheels Outfitters Rod Warranty Policy.

• Baseball & Softball Bats: Please follow the manufacturer’s instructions for warranty replacements. Many manufacturers offer information on their websites or call them directly for assistance. Keep your order confirmation email or receipt for reference.

• Hockey Sticks: A hockey stick that was purchased on SCHEELS.com can be returned within 30 days from the original purchase date to your local SCHEELS store or using a prepaid return label. These returns need to be in new, unused condition, or if in damaged condition, the damage occurred during normal use. Please contact our customer service team for more details.

If you receive an incorrect item, please take clear photos of:

• The incorrect item
• All tags, including barcodes and numbers

Then contact our Customer Experience Team for immediate assistance.

SCHEELS currently only ships within the United States. Shipments to Canada are no longer available.

Please note: SCHEELS.com/CA will close on 04/15/26. We will no longer ship to Canada after this time. All orders placed prior to 04/15/26 will be fulfilled and delivered accordingly.

Due to international shipping processes, tracking information may not update while packages are crossing the border. Please be assured that your order is still in transit, even if the tracking appears unchanged.

We recommend waiting until the end of the projected delivery window before reaching out about delivery concerns. If you haven't received your order by that time, please contact our Customer Experience Team and we'll be happy to assist you.

Interested in the SCHEELS Visa? Check out the benefits and how to apply below!

Instant Approval Gift Card:

• $75 SCHEELS gift card when instantly approved and used for your purchase

Rewards Program:

• Earn 3 points per dollar spent at SCHEELS

• Earn 1 point per dollar spent everywhere else

• Receive a $25 SCHEELS gift card for every 2,500 points earned

Additional Benefits:

• Extended warranty protection: doubles manufacturer warranty up to 1 year

• Additional cardholder benefits available

Ready to apply? Visit SCHEELS.com/Visa to learn more and submit your application.

For your convenience, all SCHEELS Visa payments can be made online or by phone, as our stores are not able to process card payments.

To make payments on your SCHEELS Visa:

• For cards linked to a MySCHEELS account: Access your wallet through the SCHEELS App wallet icon.

• For unlinked cards: Visit FNBO’s website to log into your account and complete your payment or call FNBO directly at 1-888-200-7990.

Please note: all SCHEELS Visa payments can be made online or by phone, as our stores are not able to process card payments.

You can easily link your SCHEELS Visa using the SCHEELS App:

1. Log into your MySCHEELS account

2. Click on the card icon

3. Click "Connect"

4. Follow the prompts to link your SCHEELS Visa

If instantly approved for the SCHEELS Visa, the gift card will be uploaded to your MySCHEELS account automatically and ready to use during the payment section of the checkout. A copy of the gift card will also be emailed to the address on your SCHEELS Visa application

To apply for the SCHEELS Business Visa, please reach out to our Customer Experience Team for assistance.

You can update your SCHEELS VISA rewards settings by:

Using our website:

• Go to Account > Wallet > Rewards

Using our mobile app:

• Go to Account > My SCHEELS VISA > Rewards Settings

SCHEELS currently accepts:

• Visa
• Mastercard
• Discover
• American Express
• Google Pay
• PayPal
• SCHEELS Gift Cards

• Sezzle

SCHEELS.com is only able to accept one form of payment per order. However, payments may be split between one credit card and one or more SCHEELS gift cards.

Purchase a SCHEELS gift card here.

Sezzle splits your order into 4 interest-free payments over 6 weeks. Learn how it works here

Your payment method will be charged when your order ships. You may see a pending charge before then.

Yes! When purchasing an e-gift card, you can schedule its delivery up to one month in advance.

Simply select your preferred delivery date while purchasing at: SCHEELS Gift Cards

You can easily combine your gift card with other payment methods:

• If your purchase total exceeds your gift card balance, you can pay the remaining amount with a credit card, debit card, or another gift card.

• If your purchase total is less than your gift card balance, the remaining amount stays on your card for future purchases.

Using your SCHEELS gift card is easy!

Add products to your cart on SCHEELS.com.
Proceed to checkout.
Fill out the required shipping and billing fields.
Continue to the Payment section.
Enter your gift card number and PIN, then click Apply.

Note: You can apply multiple gift cards to a single order by repeating the final two steps.

If you paid with a gift card and your order is:

• Returned

• Canceled

• Out of stock

We'll automatically email you a new e-gift card within 48 hours for the refunded amount. This new gift card can be used immediately for future purchases.

You can purchase SCHEELS digital or physical gift card online here: Gift Cards

Digital gift cards are delivered within one hour of purchase.

Online physical gift cards ship via USPS and are delivered in 5-10 business days.

Physical gift cards are also available for purchase in person at your local SCHEELS. Find your nearest location here: Store Locations

SCHEELS gift cards make the perfect gift for any occasion! All SCHEELS gift cards can be used at any SCHEELS location online or in-store and include no transaction fees, maintenance fees, or expiration dates.

Your gift card balance will never expire and can be used at any of our SCHEELS stores or online.

You can check your gift card balance on our gift card balance page.

With a MySCHEELS account, you can:

View order history and real-time tracking
Manage your SCHEELS Visa and rewards
See online and in-store purchases
Save favorite items for later
And more!

Create a MySCHEELS account here.

We are unable to change email addresses for MySCHEELS accounts. If you'd like to use a different email address, please create a new account with your updated email address.

Do you have a SCHEELS Visa linked to your current account?

Your card can be linked to your new account, which will transfer all your reward points, gift cards, and account information over.

Having trouble logging in?

Please try resetting your password here.

If you're still unable to access your MySCHEELS account after resetting your password, contact our Customer Experience Team for assistance.

SCHEELS offers tax exemption for government agencies and non-profit organizations.

Complete the steps below:

1. Create a MySCHEELS account in your organization's name. Account cannot be in a personal name.

2. Provide proof of exemption using your state specific form or the Streamlined Sales Tax Certificate. If your state does not appear on the Streamlined Sales Tax Certificate, please provide a state specific form provided by your state's Department of Revenue for tax exemption.

3. Submit your information to the link below:

https://docs.google.com/forms/d/e/1FAIpQLSf_h8SB38uOAcUNXlbrtzZudxqXWmnWyTmyzbr6H_G7N6HmrA/viewform

Requirements:

1. Tax exemption submissions must be approved before an order is placed. Orders placed before a submission is approved may not be considered for tax exemption status.

2. Your account will only qualify for tax exemption once all these steps are completed.

3.Once we receive your tax exempt submission you will be notified within 7-10 business days with an update.

Yes! Create a gift registry for life's special occasions through your MySCHEELS account.

Simply log in and select "Registry" to get started or view SCHEELS Registry for more details.

SCHEELS stores offer a variety of attractions beyond just sporting goods, including Ferris wheels, aquariums, arcades, shooting galleries, and candy stores, making them a family-friendly destination.

You can see your local stores' attractions here: SCHEELS Stores

Every rider must be at least 36” tall to ride, and all children 48” and under must be accompanied by a responsible adult who is 18 years of age or older.

Yes, SCHEELS welcomes well-behaved dogs on leash in our stores.

Whatever your passion is, SCHEELS has the ideal positions to begin or advance your careers.

Learn more about current openings and benefits on our careers page.

SCHEELS stores often feature elevators to help customers access different levels of the store, especially those with multiple floors.

Please contact your local SCHEELS for more information: Store Locations

SCHEELS has a limited number of electric carts available depending on location. Please contact your local SCHEELS for more information: Store Locations

SCHEELS has been in business since 1902. You can learn more about the history of Scheels here: SCHEELS History

SCHEELS store hours vary by location. To find specific opening and closing hours visit: Store Locations

SCHEELS stores host various events, including LEGO builds, fishing seminars, grilling classes and more!

To see what events are available are your local store, you can view upcoming events here: Events or visit your local store page: Store Locations

SCHEELS offers professional repair and maintenance services for sports equipment at our service shops. Our expertly trained technicians provide trusted repairs and maintenance to extend the life of your gear.

For specific services and pricing, use our store locator to contact your local SCHEELS here: SCHEELS Service Shops

*Note: Services vary by location.

Yes! We provide sponsorships and donations within our local markets and allocate on a store-by-store basis.

Please complete the donation and sponsorship form to be submitted to your local SCHEELS store for review.

While we don't offer a catalog, we do send promotional flyers to customers on our mailing list.

We'd be happy to add you! Please reach out to our Customer Experience Team with your name and address.

Yes! SCHEELS does accept firearm trade-ins, but these are handled at the store level and at the store's discretion.

Please contact your local SCHEELS for more details.

Yes! SCHEELS does accept firearm trade-ins, but these are handled at the store level and at the store's discretion.

Please contact your local SCHEELS for more details.

For online orders, you can reach SCHEELS customer service at 701-670-8388.

To reach a SCHEELS store, you can find contact information here.

On July 4th, SCHEELS online customer service will be available 10am-6pm CDT.

To check the holiday hours of your local SCHEELS store, please visit: Store Locations

Happy Independence Day from all of us at SCHEELS!

Yes! Our team members are happy to assist you with:

• Assembly of roof and trunk racks

• General product support and guidance

Please note: While we can help with assembly, we are unable to perform rack installations on vehicles.

Need help? Contact your local SCHEELS store for assistance.

The best way to contact us is through our Help Center or by sending an email to [email protected].

Select the topic that best matches your question to open a contact form, or scroll to the bottom of the page and click Share Your Feedback.

NEED ASSISTANCE? CONTACT US!

Our team of Customer Service Experts is ready to help:

CUSTOMER FEEDBACK

Your experience means everything to us! We'd love your feedback so we can make your next experience with SCHEELS even better.

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