SIMPLE RETURNS & EXCHANGES

At SCHEELS, you don’t take a chance. If you’re not completely satisfied with your purchase, you can return or exchange it within 90 days, by mail or in-store.

Start Return

SIMPLE RETURNS & EXCHANGES

At SCHEELS, you don’t take a chance. If you’re not completely satisfied with your purchase, you can return or exchange it within 90 days, by mail or in-store.

Start Return

SCHEELS Return Policy

We are committed to providing you with the best retail experience, which is why we make returns and exchanges easy and hassle-free within 90 days. Returns after 90 days are handled on a case-by-case basis. We always aim to keep you satisfied while treating you with the fairness and respect you deserve—and we ask that in return. Refunds are issued to the original form of payment, and if no proof of purchase is available, we'll offer a refund in the form of a SCHEELS gift card for the item's current price. Please note that identification is required for this process. Thank you for choosing SCHEELS, where our goal is to be the best retailer in the eyes of our customers.

Some products are excluded from our return policy, and products with warranties are covered by the manufacturer’s guidelines.

Mail-In Returns & Exchanges

We offer easy, free mail-in returns and exchanges within 90 days of your online purchase. Simply generate your prepaid return label, package the item, send it back, and we’ll do the rest!

What if I can’t print my return label?
- If you need help generating or printing a return label, please contact our customer service team.
Will my shipping cost be refunded for a return or exchange?
- No, your shipping costs will not be refunded.
How should I package my return/exchange?
- Please use a proper shipping container such as a box, shipping pouch, or another carrier-approved container. The item must be protected. Shoes must be returned in their original shoe box within another proper shipping container.
What if my product arrives damaged from shipping?
- If your products arrive damaged, please take a photo of the item and packaging, and email [email protected] with your order number. You may also return the damaged item to your nearest SCHEELS store.
What if my product is defective?
- If your product is defective, please start a return or bring it into your SCHEELS store. We will work with the manufacturer to resolve this issue.
What happens if the item I want to exchange for is out of stock?
- If the item you want in exchange is out of stock when we receive your return, we will issue a refund to your original payment method, aside from shipping costs.
Can I return/exchange items purchased in-store through the mail?
- Items you purchased in-store can be returned through the mail using your preferred carrier.
  
  Ship your items back to the original store of purchase. Keep a record of your tracking number.
  
  Include a copy of the original receipt. (If you do not have a receipt, a SCHEELS gift card will be issued and mailed or emailed.)
  
  Provide your contact information, including phone and email, so the store can contact you.

In-Store Returns & Exchanges

Any online or in-store purchases may be returned or exchanged at a SCHEELS location by visiting the customer service counter within 90 days of purchase. Please have your proof of purchase, order confirmation email or original receipt.

Returns

Returned items purchased with a SCHEELS gift card can be returned for store credit.
Returned items purchased with a credit/debit card will be reimbursed the full amount.
Returned items without receipt require a valid ID and will receive store credit at the product’s current price.

Exchanges

If an exchange is placed for a product with a lesser value, the remaining amount will be refunded to the original form of payment.
If an exchange is placed for a product with a greater value, the difference will need to be collected.

Refunds

Whether you return your purchase by mail or in-store, refunds will be issued to the original form of payment or SCHEELS gift card. Depending on your bank or payment company, this refund can take up to 3-5 business days to appear on your account after return has been processed.

Refunds may vary based on our return policy, especially if items are missing components or not in their original condition.

How long does it take to process my return or exchange?
- Once we receive your package, allow 3-5 business days for our store to process the return and initiate your refund.
Will the sales tax be refunded?
- Yes, the sale tax will be refunded to the original method of payment.
What if my original payment method isn’t valid?
- If you’ve recently canceled your credit card or closed the account, we will issue a SCHEELS e-gift card for the refund amount.
What if I used Slice® by FNBO as my payment method?
- Your return amount will reflect the payments you've made. You'll receive an email from SliceSM by FNBO with details about your refund and the cancellation of your payment plan. Please allow between 10-12 business days for your refund to reflect on your statement. Contact Slice® by FNBO with any questions at [email protected].
What if I used a gift card or e-gift card?
- If a gift card or e-gift card was applied to the order, a new e-gift card will be emailed to the address on the order for the refund amount.
Will my shipping cost be refunded for a return or exchange?
- No, your shipping costs will not be refunded.

SCHEELS Return Policy Exclusions

Items must be returned in the same conditions they were received. SCHEELS reserves the right to refuse returns and exchanges for orders that are deemed outside standard customer purchases. This may include, but is not limited to, orders placed via automated methods (such as bots), high-volume orders likely intended for resale, or orders associated with fraudulent return practices.

You cannot return or exchange the following items:

Autographed memorabilia purchased on SCHEELS.com
Trading cards, trading card accessories, (e.g., Pokémon, sports cards), and mystery/surprise toys
Foresight golf simulators and packages

Product Defects & Warranties

We stand behind what we sell but understand that manufacturer defects may occur.

Defective Products: You may return your defective product by mail or at your nearest SCHEELS store. We will work with you and the manufacturer to resolve the defect appropriately.
Scheels Outfitters Fishing Rods: Scheels Outfitters-branded fishing rods are warranted for 3 years against workmanship, materials, and breakage under normal fishing situations. For more details, visit the Scheels Outfitters Rod Warranty Policy.
Baseball & Softball Bats: Please follow the manufacturer’s instructions for warranty replacements. Many manufacturers offer information on their websites or call them directly for assistance. Keep your order confirmation email or receipt for reference.
Hockey Sticks: A hockey stick that was purchased on SCHEELS.com can be returned within 30 days from the original purchase date to your local SCHEELS store or using a prepaid return label. These returns need to be in new, unused condition, or if in damaged condition, the damage occurred during normal use. Please contact our customer service team for more details.