{"reviews":[{"id":6065982,"locale":"en_US","rating":1,"title":"Don’t waste your money or time.","text":"I’ve had it for a year. I clean it consistently, I maintain it like I should. And yet, now every single time I clean it, it floods. I take the time to make sure every piece is thoroughly cleaned, and the last couple of times it just floods. The tank empties completely and water gets everywhere. The last three times I have had to take it all apart (again) and put it back together to get it to work. This time I just don’t have the energy or time to spend 3 freakin hours doing so. There’s no reason it should be flooding. I hate this thing. Do NOT get it.","textLength":557,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Me14","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"St. Louis, Missouri","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-01-30T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PWW00-13703","title":"PetSafe Drinkwell Platinum Pet Fountain","url":"https://www.scheels.com/p/729849-PWW00-13703","category":"bowls-and-feeders","reviewCount":78,"ratingCount":78,"averageRating":3.7,"ratingBreakdown":{"1":13,"2":10,"3":7,"4":6,"5":42},"active":true,"attributes":[]}]},{"id":6046007,"locale":"en_US","rating":3,"title":"Looks good. Pump not working","text":"We received this Drinkwell a few weeks ago as a gift. I performed all the duties required and unfortunantly I cannot get the pump to work? I took it apart. Cleaned it. Put it back together and so far nothing? \r\nAny advice as to how or why the pump is not working would be appreciated?","textLength":284,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Ed Wise","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Ocala, Florida","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2025-01-28T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PWW00-13703","title":"PetSafe Drinkwell Platinum Pet Fountain","url":"https://www.scheels.com/p/729849-PWW00-13703","category":"bowls-and-feeders","reviewCount":78,"ratingCount":78,"averageRating":3.7,"ratingBreakdown":{"1":13,"2":10,"3":7,"4":6,"5":42},"active":true,"attributes":[]}]},{"id":5753410,"locale":"en_US","rating":5,"title":"My kitties are hydrated and happy","text":"I bought my first Drinkwell Platinum by PetSafe a few years ago and saw what a huge difference it made for how much water my cats were drinking. This is so reassuring because I have had 2 cats die due to kidney issues under 10 years old. I recently bought a second one for my parents and their 2 kittens. The kittens were enthralled by the fountain and drink a lot of water now. The snap on lid was accidentally thrown away and I could not find a replacement lid online. I called customer service and had the most helpful and informative chat with a customer service person than I have had in my life. Maggie shared tips on cleaning and what to do if certain parts break. She was able to find that part and I should have it in a few days. She said their company is a small one and like a family. Not only do they make great products but they have amazing customer service!! So happy I chose this particular fountain out of all of the options that I looked at years ago!","textLength":970,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"momofcharlieandbella","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Royal Oak, MI","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2024-12-13T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PWW00-13703","title":"PetSafe Drinkwell Platinum Pet Fountain","url":"https://www.scheels.com/p/729849-PWW00-13703","category":"bowls-and-feeders","reviewCount":78,"ratingCount":78,"averageRating":3.7,"ratingBreakdown":{"1":13,"2":10,"3":7,"4":6,"5":42},"active":true,"attributes":[]}]},{"id":5498142,"locale":"en_US","rating":3,"title":"Needs a re-design to enable better cleaning","text":"The principle of the fountain is great, filtered water with a good-sized reservoir. Unfortunately, whoever designed it never tried to clean it. There are WAY TO MANY tight little corners, material intersections, that are practically impossible to adequately clean let alone access. I have to use a dull knife with paper towels at the end to try to reach some points, some places require using the twine of a fork. To do a proper job of cleaning takes about 1/2 hour, OR MORE, due to these design mistakes. On the good side, I have never had a motor fail, and my cat uses it. So that is good. But PLEASE Petsafe, re-design this product with cleaning ease in mind. I would like to recommend, but cannot due to the cleaning difficulty. Ratings are related to cleaning ease, not functionality.","textLength":796,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":1,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"MikeD","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Raleigh NC","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2024-10-05T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PWW00-13703","title":"PetSafe Drinkwell Platinum Pet Fountain","url":"https://www.scheels.com/p/729849-PWW00-13703","category":"bowls-and-feeders","reviewCount":78,"ratingCount":78,"averageRating":3.7,"ratingBreakdown":{"1":13,"2":10,"3":7,"4":6,"5":42},"active":true,"attributes":[]}]},{"id":4552416,"locale":"en_US","rating":1,"title":"Not as Good as the Original","text":"After having the Original Drinkwell fountain -- I tried not one, but TWO of these. They leaked all over the floor. Back up reservoir was small. WHY did you DISCONTINUE the Original Fountain...???!!!!!!!!!!","textLength":208,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"MyMuse","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Sacramento, CA","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2024-04-01T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PWW00-13703","title":"PetSafe Drinkwell Platinum Pet Fountain","url":"https://www.scheels.com/p/729849-PWW00-13703","category":"bowls-and-feeders","reviewCount":78,"ratingCount":78,"averageRating":3.7,"ratingBreakdown":{"1":13,"2":10,"3":7,"4":6,"5":42},"active":true,"attributes":[]}]},{"id":4412394,"locale":"en_US","rating":1,"title":"Owned for exactly 5 months. Has started leaking","text":"I've owned Drinkwell fountains before and have never had issues, but this one has started leaking from the bowl. It seems that the mechanism that regulates the water flowing out of the reservoir has stopped working, and the water just comes right out and all over the floor.","textLength":274,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"A Coleman","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Philadelphia, PA","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2024-03-03T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PWW00-13703","title":"PetSafe Drinkwell Platinum Pet Fountain","url":"https://www.scheels.com/p/729849-PWW00-13703","category":"bowls-and-feeders","reviewCount":78,"ratingCount":78,"averageRating":3.7,"ratingBreakdown":{"1":13,"2":10,"3":7,"4":6,"5":42},"active":true,"attributes":[]}]},{"id":3953073,"locale":"en_US","rating":4,"title":"Leaking","text":"I had to replace my fountain last year with the same one, since it was leaking. I noticed recently that the new one is also leaking. I checked for cracks & didn't see any. I also thought it could be the cat doing this. However it wasn't that either. Any ideas what this could be?","textLength":279,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Lou V","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Boston","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2023-10-18T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PWW00-13703","title":"PetSafe Drinkwell Platinum Pet Fountain","url":"https://www.scheels.com/p/729849-PWW00-13703","category":"bowls-and-feeders","reviewCount":78,"ratingCount":78,"averageRating":3.7,"ratingBreakdown":{"1":13,"2":10,"3":7,"4":6,"5":42},"active":true,"attributes":[]}]},{"id":3079796,"locale":"en_US","rating":5,"title":"Perfect for one cat!","text":"We’ve had this fountain for 6 years now. Still works like the day I set it up. Proper maintenance and by replacement filters are the key. Since we’re a single pet household, I clean the entire fountain, pump & reservoir on the first of the month. Every month a new carbon filter helps keep my cat healthy. His vet can testify.","textLength":326,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":false,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Craigster","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Taos","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":null,"purchaseDate":null,"dateCreated":"2023-07-03T00:00:00-04:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PWW00-13703","title":"PetSafe Drinkwell Platinum Pet Fountain","url":"https://www.scheels.com/p/729849-PWW00-13703","category":"bowls-and-feeders","reviewCount":78,"ratingCount":78,"averageRating":3.7,"ratingBreakdown":{"1":13,"2":10,"3":7,"4":6,"5":42},"active":true,"attributes":[]}]},{"id":2554476,"locale":"en_US","rating":5,"title":"Does what's expected","text":"I have no complaints. 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Needs washing every month, and dishwasher safe. Glad I bought it.","textLength":123,"csFlag":false,"inappropriateFlag":false,"reviewedFlag":true,"autoModerated":false,"published":true,"incentivized":false,"upVotes":0,"downVotes":0,"orderId":null,"dimensions":[],"responses":[],"tags":[],"media":{"photo":[],"video":[],"audio":[]},"user":{"nickName":"Arm01","firstName":null,"lastName":null,"emailAddress":null,"externalId":null,"city":"Hayward, CA","state":null,"country":null,"ageRange":null,"badge":null,"shopperProfiles":[]},"reviewedDate":"2023-02-03T13:34:53-05:00","purchaseDate":null,"dateCreated":"2023-01-25T00:00:00-05:00","customData":[],"incentiveType":null,"campaign":null,"deviceFingerprint":null,"topics":[],"syndication":{"sourceName":"PetSafe","siteUrl":"https://store.petsafe.net/","logoUrl":"https://images.turnto.com/site/syndicationlogos/2262_LH48.png"},"catalogItems":[{"sku":"729849-PWW00-13703","title":"PetSafe Drinkwell Platinum Pet Fountain","url":"https://www.scheels.com/p/729849-PWW00-13703","category":"bowls-and-feeders","reviewCount":78,"ratingCount":78,"averageRating":3.7,"ratingBreakdown":{"1":13,"2":10,"3":7,"4":6,"5":42},"active":true,"attributes":[]}]}],"offset":0,"limit":10,"total":78}