{"reviews":[{"id":7322643,"locale":"en_US","rating":1,"title":null,"text":"Bought an Ultralute TFS60ULF2 in May. Used it twice on small trot ponds catching a number of 12 inch fish. Went to use it on a trip to Utah in July and the tip came off just above the second ferrule. Rod was always carried in a Plano plastic case and wrapped in a cloth bag. So disappointing to purchase what I thought to be a quality rod and it turns out to be junk. Sixty dollars for them to honor the warrant on a 6 month old rod. 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It shipped on 5/28 and it arrived broken on 6/3. I opened it in front of the UPS driver who confirmed it was broken and took the rod, shipping invoice (I took a photo) and the packaging. I emailed St Croix on 6/3 to let them know. Gave them all the needed info. Got an immediate auto generated-we got your email. Our team is working on it-reply. Yesterday, 7 days later no response so I called and after 63 minutes of being on hold I followed their instructipn and pressed \"1\" to hold my spot in line for a call back. I did get a call back and the employee looked up my order number and said that he would take it from there and contact UPS. 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